Cancellations

Most in-stock orders usually require 1–2 business days for processing, inspection, packaging, and dispatch, consistent with our Shipping Policy. Pre-orders, backordered products, custom orders, and special-order items follow the estimated fulfillment and shipping timeline stated on the applicable product page or otherwise agreed before purchase.

• For standard orders, if you request a cancellation within 48 hours after purchase and the order has not yet shipped, you may be eligible for a full cancellation, subject to the applicable order terms.
• Once an order has been shipped, it can no longer be cancelled. You may contact us to discuss a return or other available solution.
• Approved refunds will be issued to your original payment method within 3–5 business days. Actual posting time may vary depending on your bank or payment provider.

Return Eligibility

For eligible standard returns, requests must be submitted within 30 calendar days after delivery, not 30 days after the order was placed. Pre-orders, custom orders, and special-order items may have separate, clearly disclosed return eligibility conditions as stated on the relevant product page or offer terms, subject to applicable law. To request a return, please contact our support team at service@haolic.com before sending anything back.

For standard returns due to a change of mind or other customer reasons, all of the following conditions must be met:

• The product must be unused, undamaged, and in its original condition.
• For printers, no ink must have been added to or circulated through the printer's ink system. Printers that have been filled with ink are not eligible for standard change-of-mind returns.
• The product must be returned in its original packaging, including the original shipping carton, foam inserts, protective supports and other packing materials, together with all supplied accessories, manuals and parts.
• The product must be secured in the original packaging to prevent movement and damage during return transportation.
• The return must be approved in writing by Haolic before the product is shipped back.

Non-Returnable or Limited-Return Items

Some products may not be eligible for return, or may only be eligible for partial refund, depending on their condition and product type.

• Used printers, printers that have had ink added to their ink systems, installed printheads, opened ink, powder, film, or other consumables may not be eligible for standard returns unless there is a verified defect, a Haolic error, or applicable law requires otherwise.
• Items that are damaged, missing parts, modified, or not in original condition for reasons not caused by Haolic may only be eligible for a partial refund.
• Final sale, clearance, custom, or special-order items may not be eligible for return unless they arrive defective or damaged.
• Shipping fees, taxes, duties, customs fees, or payment processing fees may be non-refundable unless otherwise required by applicable policy.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or different from what you ordered, please contact us at service@haolic.com within 72 hours of delivery.

Please include:

• Your order number;
• Photos or videos of the product issue;
• Photos of the packaging, shipping label, and any visible damage;
• A clear description of the problem.

Depending on the issue, we may offer troubleshooting support, replacement parts, repair assistance, exchange, refund, or another suitable solution.

Return Shipping Costs

Return shipping responsibility depends on the reason for the approved return:

• Customer-initiated returns: If you ordered the wrong item, changed your mind, no longer need the product, or wish to return it for another reason not caused by a Haolic product defect or error, you are responsible for the return shipping costs.
• Verified product quality issues or Haolic errors: If a return is necessary because of a confirmed product defect, an item damaged on arrival, or an incorrect item sent by Haolic, Haolic will cover the reasonable return shipping costs. Our team will confirm the approved shipping method and arrange a return label or other shipping solution as appropriate. Do not arrange or pay for return shipping without our prior instructions if you are seeking reimbursement.
• Delays outside our reasonable control: Customs inspection or clearance delays, severe weather, natural disasters, carrier disruptions, or similar events beyond our reasonable control are not, by themselves, product quality issues. If you choose to request a return because delivery has been delayed by such circumstances, you are responsible for the return shipping costs for an approved return, except where applicable law requires otherwise.
• For high-value items, we recommend a trackable shipping service and shipping insurance. Haolic is not responsible for lost or damaged return shipments independently arranged by the customer, except as required by applicable law.

Refunds

Once your return is received and inspected, we will notify you by email whether the refund has been approved or rejected.

Approved refunds will be processed back to your original payment method within a few business days. The actual posting time depends on your bank, card issuer, or payment provider.

Late or Missing Refunds

• Please first check your bank account or card statement again.
• Contact your card issuer, bank, PayPal, Shop Pay, or other payment provider, as processing time may vary.
• If you still have not received your refund after checking with your payment provider, please contact us at service@haolic.com.

Exchanges

Exchanges are handled based on product condition, stock availability, and the nature of the issue. If your item is defective, damaged, or incorrect, please contact us within 72 hours of delivery with photos, videos, and your order number.

Our team will review the case and confirm whether a replacement item, replacement part, repair support, exchange, or refund is the most appropriate solution.

Gifts

If the item was marked as a gift at the time of purchase and is approved for return, you may receive store credit after the returned item is received and inspected.

If the item was not marked as a gift, the refund will be issued to the original purchaser and original payment method.

How to Return an Item

Step 1 — Request Return Authorization

Before returning any item, email service@haolic.com and wait for our written approval. Please provide:

• Your order number and the name or email address used for the order;
• The product name or model and the quantity you wish to return;
• Your reason for requesting a return;
• Photos or videos if the product is damaged, defective, or incorrect.

Our support team will confirm whether the item is eligible for return, the return address, the shipping arrangement, and who is responsible for return shipping costs.

Step 2 — Repack the Product Correctly

• Use the original packaging. Place the printer back in its original shipping carton with all original foam inserts, protective supports, and other packing materials. Secure the product so it cannot shift during transit.
• Include all original accessories, manuals, cables, supplied parts, and other items that came with the product.
• For a standard, non-defective printer return, no ink may have been added to or circulated through the printer's ink system. If ink has already been introduced and you believe the product is defective, tell our support team before shipping and follow their specific instructions. Do not ship an ink-filled printer without approval and safe-packing guidance.
• Place a note inside the return package clearly showing your order number, reason for return, name or order email, and return authorization reference if one has been provided.
• Take photos of the item and its packed condition before sealing the carton. Remove or cover any outdated shipping labels.

Step 3 — Ship Only After Approval

• Ship the package only to the return address confirmed in writing by our support team, using the approved shipping arrangement.
• If you are responsible for return shipping, use a trackable service; shipping insurance is recommended for high-value items.
• After shipment, email the carrier name and tracking number to service@haolic.com so our team can follow your return.
• Unauthorized returns or returns sent without the required original packaging and identification may be delayed, refused, or subject to deductions where permitted by law.

For high-value returns, especially items over $500, we recommend using a trackable shipping service and purchasing shipping insurance.

Pre-Orders, Deposits & Special Orders

Pre-orders, backordered products, custom or made-to-order items, and special orders are handled separately from standard in-stock orders. The standard 1–2-business-day processing estimate does not apply to these items. Their estimated preparation, dispatch, and delivery schedules are provided on the relevant product page or in the order-specific terms agreed before purchase.

Cancellation, return eligibility, and refund conditions for pre-orders, reservations, deposits, and special orders may differ from those for standard in-stock orders, where these conditions were clearly disclosed before purchase and are permitted by applicable law. For an item eligible for a standard return after delivery, the 30-calendar-day return request period starts on the delivery date, not the order date, unless a lawful, clearly disclosed item-specific condition applies.

Any non-refundable or non-transferable deposit conditions must be stated in the applicable product or reservation terms before purchase. This section does not limit the customer’s statutory rights concerning defective goods, incorrect items, or other remedies required by applicable law.